Privacy Policy — How biggwin.live Handles Your Data

01 Introduction

biggwin.live is committed to protecting the privacy of every player who uses our platform. This Privacy Policy sets out how biggwin.live collects, stores, uses, and protects the personal data of players based in Bangladesh and elsewhere.

When you register an account on biggwin.live, deposit funds, place bets, or contact our support team, you share certain personal information with us. We take that responsibility seriously. This policy is written in plain language so you know exactly what happens with your data — no hidden clauses, no surprises.

This Privacy Policy applies to all services provided through the biggwin.live website and mobile app. It should be read alongside the Terms and Conditions and Responsible Gaming policy, both of which form part of your agreement with biggwin.live.

If you do not agree with this Privacy Policy, please do not use biggwin.live. Continued use of the platform after any update to this policy constitutes your acceptance of the revised version.

02 Data We Collect

biggwin.live collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (required for age verification)
• Mobile phone number linked to your bKash or Nagad account
• Account login credentials (username and hashed password)
• Identity documents submitted for verification (e.g. National ID card)
• Communications you send to biggwin.live support

Information collected automatically:

• Device type, operating system, and browser version
• IP address and approximate location (country/city level only)
• Session data including login times and pages visited within biggwin.live
• Betting history, deposit and withdrawal records, and game activity
• Essential cookies required for platform functionality (see Section 8)

The table below summarises the main data types and why we collect them:

03 How We Use Your Data

biggwin.live uses your personal data for the following purposes only:

• Account management: Creating and maintaining your biggwin.live account, verifying your identity, and managing your login credentials.
• Payment processing: Facilitating deposits and withdrawals via bKash and Nagad. Your mobile number is shared with the relevant payment provider solely to complete the transaction.
• Customer support: Responding to your queries, resolving disputes, and investigating complaints related to your biggwin.live account.
• Security and fraud prevention: Monitoring account activity to detect and prevent unauthorised access, fraud, money laundering, and other prohibited conduct.
• Responsible gaming: Identifying patterns of play that may indicate problem gambling and reaching out to players who may need support.
• Legal compliance: Retaining records as required by applicable law and responding to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: Using aggregated, anonymised usage data to improve the biggwin.live platform. This data cannot be used to identify individual players.

biggwin.live does not use your personal data to build advertising profiles, sell to data brokers, or target you with third-party marketing. Any direct communications from biggwin.live — such as account notifications or promotional offers — relate only to your biggwin.live account and can be managed through your account settings.

04 Legal Basis for Processing

biggwin.live processes your personal data on the following legal grounds:

• Contractual necessity: Processing your name, mobile number, and payment details is necessary to fulfil the contract between you and biggwin.live — specifically, to operate your account and process transactions.
• Legal obligation: biggwin.live is required by law to verify player identities, retain transaction records, and report certain activities to relevant authorities. This processing is mandatory and cannot be opted out of.
• Legitimate interests: biggwin.live processes device and session data to protect the security of the platform and prevent fraud. This is in the legitimate interests of both biggwin.live and its players.
• Consent: Where biggwin.live sends you optional communications such as promotional offers, this is based on your consent, which you can withdraw at any time through your account settings or by contacting [email protected].

05 Data Sharing

biggwin.live does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Payment providers: Your mobile number and transaction amount are shared with bKash or Nagad solely to process your deposit or withdrawal. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: When you submit identity documents, these may be processed by a third-party verification service. This service is bound by strict confidentiality obligations and processes your data only for verification purposes.
• Legal and regulatory authorities: biggwin.live will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by law, or where necessary to protect the rights and safety of biggwin.live and its players.
• Business transfers: In the event of a merger, acquisition, or sale of biggwin.live, player data may be transferred to the new entity. You will be notified of any such transfer and your rights will be preserved.

06 Data Retention

biggwin.live retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The following retention periods apply:

• Account data (name, mobile number, date of birth): Retained for the duration of your account and for a minimum of 5 years after account closure, in line with legal requirements.
• Transaction records (deposits, withdrawals, betting history): Retained for a minimum of 5 years after the transaction date for legal and audit purposes.
• Identity documents: Retained for the period required by applicable law, typically 5 years after account closure.
• Support communications: Retained for 2 years after the query is resolved, unless the matter is subject to ongoing legal proceedings.
• Session and device data: Retained for up to 12 months for security and fraud prevention purposes.

When data is no longer required, biggwin.live deletes or anonymises it securely. You may request early deletion of certain data by contacting [email protected], subject to our legal retention obligations.

07 Data Security

biggwin.live takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse:

• All data transmitted between your device and biggwin.live is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way cryptographic hashing — biggwin.live staff cannot see your password.
• Access to personal data within biggwin.live is restricted to authorised personnel on a need-to-know basis.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• Regular security assessments are conducted to identify and address vulnerabilities in the biggwin.live platform.

While biggwin.live takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

In the event of a data breach that affects your personal data, biggwin.live will notify you as required by applicable law and take immediate steps to contain and remediate the breach.

08 Cookies & Tracking

biggwin.live uses cookies — small text files stored on your device — to keep the platform working correctly. We use only the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate biggwin.live. Without these cookies, the platform cannot operate.
• Security cookies: Used to detect and prevent fraudulent activity, such as identifying unusual login patterns or multiple account attempts from the same device.
• Preference cookies: Used to remember your language and display preferences within biggwin.live.

biggwin.live does not use advertising cookies, social media tracking pixels, or any cross-site tracking technology. We do not share cookie data with third-party advertisers.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent biggwin.live from functioning correctly and you may not be able to log in or place bets.

09 Your Rights

As a biggwin.live player, you have the following rights over your personal data. To exercise any of these rights, contact [email protected] with your account details and a description of your request.

biggwin.live will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you if this is necessary. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive.

10 Children's Privacy

biggwin.live is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on biggwin.live or provide any personal information to us.

If biggwin.live becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on biggwin.live, please contact us at [email protected] without delay.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. biggwin.live supports responsible gaming and takes underage access seriously.

11 Policy Updates

biggwin.live may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players via the mobile number or email address on file, or through a prominent notice on the biggwin.live platform.

The effective date at the top of this page will always reflect when the policy was last updated. We encourage you to review this Privacy Policy periodically. Continued use of biggwin.live after any update constitutes your acceptance of the revised policy.

If you disagree with any changes to this Privacy Policy, you may close your biggwin.live account by contacting [email protected]. Any data retained after account closure will be handled in accordance with Section 6 of this policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the biggwin.live team: